Date post: 2017-10-13 09:19
EVERYONE who doesn t get FAST help when there is a problem with an Amazon charge (& fast doesn t mean spending hours of your valuable time wandering hundreds of websited pages in the hope you find a way to contact the company)should simply contest the charge with your credit card company. NEVER pay what you don t owe. Perhaps the credit card issuers will quickly get sick of the extra work generated by Amazon s hiding from its customers rather than doint its job & resolving the issues. If they do, they should bang Amazon for higher seller fees until they get it! Especially when most problems can be resolved within 7 minutes if you have an intelligent concerned customer service rep!
Great for the customer service phone numbers. I wanted to strangle someone at Amazon and giving me a phone number let me get out my feelings get a refund on S& H for my order. Thanks! Dan
I think you did good here. Perhaps I can link you my newest post on the blog where I talk about Disney Land purchase tickets. I have had terrible time getting to purchase their ticket on line. They too have no 6-855 number listed and the one they do list they put me on hold and still I have gotten no result. Maybe you can dig out a Disney 6-855 if they have one / or perhaps they are very thrifty and want everybody to pay for the phone call. Here is the link: http:///7557/67/57/magical-land-disney/
All links to Amazon are dead to my computer. This is 7 weeks going. I cannot get onto Amazon at all. How can I get back shopping again? Thanks.
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You can't treat your employees like serfs. You have to value them. If they think that you won't support them when a customer is out of line, even the smallest problem can cause resentment.
I ordered two books and opted to pay via check. After a couple of weeks, I hear nothing in regards to my order, so I call today. The customer service guy insisted repeatedly that Amazon had not received the check. However, I have a copy of the cashed check right in my face, as provided by my bank, which shows exactly when Amazon deposited the check and endorsed it to their Wells Fargo account.
Does any of this make any sense? To me NO! The end result.. I am suppose to receive my orders in a week or two and KYE will 8775 Share my comments 8776 .
Also, especially if you are ordering books or CDs, remember that your local independent stores are likely to be able to order anything that you want if they don't already have it in stock and chances are, their customer service will be a lot better. You may not get the deep discounts available at Amazon, but, as you've probably already learned if you're reading this, you get what you pay for.
But that rep is also feeling the effects of Amazon's decision. The person on the phone isn't a member of management with decision-making power. They're somebody that needed a job, and they took this one. Amazon's decision to withhold the phone number from their customers means that everybody they talk to is like you: frustrated, angry, and at the end of their rope. It's got to make their job really hard. Wouldn't it suck to have to talk to people who are pissed off all day long for eight hours a day? I'd hate to come to work!
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